2015-2016 SLCC General Catalog [**** ATTENTION: YOU ARE VIEWING AN ARCHIVED CATALOG ****]
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KACK 0150 - Customer Service/Life Skills Contact Hours: 60 | Additional Course Fee Required The class covers professionalism as it pertains to attitude, ethics, communications, appearance, verbal presentation, conflict mgt. /resolution, problem-solving, team skills, telephone etiquette, notetaking, closing sales and life skills.
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