Nov 16, 2024  
2015-2016 SLCC General Catalog 
    
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2015-2016 SLCC General Catalog [**** ATTENTION: YOU ARE VIEWING AN ARCHIVED CATALOG ****]

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MKTG 1010 - Customer Service (HR)

Credits: 2   |  
This course studies the basic service skills in business. It looks at the management of conflict, stress, professionalism, time management, and telephone usage. It deals with internal and external customer service concepts. Course may be taught with a Service Learning component.


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